Terms & Conditions
Herein details the general terms and conditions under which Piece by Piece Movers, LLC ("PBP") is engaged in the physical moving and storage of personal items including common household goods, consumer packed boxes, and packages within the United States. The most current service explanation may be found at the PBP Storage web site and is available upon written request from the PBP main office. Any terms for our shipment of goods via our shipping provider can be found here on their site.
Storage services shall include loading from a previously agreed upon origin address, transport, storage, and delivery to designated destination address. Customers will be responsible for packing all goods intended to store into uniform size boxes, other than furniture that will not fit into boxes. Customers agree to be present or employ someone as a legal agent to sign on their behalf to sign over all storage goods to PBP during the entirety of the specified Pickup window. Boxes shall be packed and ready for pick-up upon the crew's arrival. PBP shall transport these goods to an appropriate storage facility chosen at the sole discretion of PBP. PBP will return the goods to the Customer during dates and times established by PBP after considering school and dormitory schedules. Customer agrees to be present or employ someone as a legal agent to accept redelivery at an agreed upon date and location. Customers may only access their belongings in storage if 5 business days prior notice is given to PBP through email confirmation that access has been permitted. Only the actual Customer will be permitted to access his or her storage unless Customer gives their verbal and written consent. Changes to the previously scheduled delivery date or location must be communicated by the Customer to PBP at least 14 days prior to the earlier of the originally scheduled delivery date and the new delivery date. Changes made within 14 days of delivery are not guaranteed. An additional fee may be assessed as per the Pricing section below.
PBP shall act only as an intermediary for the receipt and forwarding of the Customer's shipping items to the PBP-designated shipping carrier ("Carrier"). The Customer agrees to complete shipping labels provided by PBP in a legible and complete manner prior to pick-up of the goods by PBP. PBP will pick-up and transport the shipping items to the Carrier. The Carrier will deliver the items to the address specified on the shipping labels approximately 10 business days after their pick-up.
The Customer hereby authorizes PBP to charge the Customer's credit card or bank account for the price of materials ordered and any additional materials used at pick-up. Materials that have not been delivered can be cancelled and refunded or applied as a credit towards storage charges, providing that PBP receives written notice of 5 business days. All materials that have been delivered are non-refundable final
Upon delivery, PBP is released of all liability for customer's goods. Any noticeable damage or mishandling will have to be noted upon delivery by both Customer and crew and claims received in writing within 10 days of delivery. The Customer recognizes that only loss or damage caused by the negligence of PBP will be covered by the PBP declared value policy, as described in these Terms and Conditions. PBP will only accept responsibility for obvious negligence or physical damage to the outside of boxes or furniture, not mechanical condition of any electronics.
PBP Service Guarantee
PBP exhausts all efforts to ensure on-time pick-up and delivery of storage or shipping items. PBP will provide the Customer with a maximum window of 6 hours during which pick-up or delivery will occur. In the event PBP fails to arrive to pick-up or deliver the Customer's goods during the previously agreed upon time window, PBP will issue a credit equal to 20% of the total price of the Customer's order, subject to the conditions below:
1. The Customer was present in the Customer's residence throughout the applicable six-hour window.
2. All packages were packed, labeled, and ready to be moved.
3. All items intended for delivery were appropriately labeled with Customers name, contact info, and correct destination address.
4. PBP is notified in writing or by telephone of a service failure within five calendar days from the date of the scheduled pick-up or delivery.
5. The guarantee does not apply if the failure to perform within the pick-up or delivery window is due to causes beyond PBP's control including, but not limited to: the unavailability or refusal of a person to accept delivery of the stored items; acts of God; public authorities acting with actual or apparent authority on the premises; acts or omissions of police or similar authorities; riots, strikes, or other labor disputes; civil commotions; disruptions in ground transportation networks, such as weather phenomena; and natural disasters.
Commodities Handled and Restrictions on Service
Due to the fact that PBP acts as an intermediary for our Shipping Carrier, the Customer agrees that our Shipping Carrier transports general commodities, as usually defined, subject to any restrictions listed on the Carrier's website. The customer acknowledges that the Customer has reviewed and accepted the Carrier's terms and restrictions prior to packing any of the Customer's items for shipping.
PBP furnishes storage services which are subject to certain restrictions. In the event that the Customer fails to abide by the service restrictions, the Customer shall accept full liability and responsibility for any and all damages or losses that occur due to the Customer's failure, willful or otherwise, to observe said restrictions. No services of storage shall be provided:
1. a. For firearms or hazardous materials (including, but not limited to paints, chemicals, flammable substances, contents under pressure, etc.).
2. For any items that are prohibited by any federal, state, or local laws or regulations.
3. For items containing items of extraordinary value such as jewelry or collectibles.
4. For single items that are valued at more than $1,000 (U.S.), or aggregate shipment values greater than $5,000 (U.S).
5. For any living beings (such as plants or animals).
PBP strictly prohibits the storage or shipment of packages that contain liquids, and the Customer acknowledges that the Customer will be held liable for any damage done to the property of others which is caused by the Customer's stored contents.
PBP may refuse any package that may be dangerous, in the judgment of PBP, or may cause liability by soiling, damaging, or otherwise devaluing another person’s equipment or merchandise. PBP also reserves the right to refuse improperly packed items, or items that are operationally or economically impractical to transport. PBP reserves the right to open and inspect the contents of any package given to PBP for either storage or shipping.
The Customer acknowledges reading and accepting the terms contained in the PBP Packing Tips which are found on the PBP website and agrees that proper packing of items is the sole responsibility of the Customer.
The Customer acknowledges that if the Customer intends to ship any items, the Customer has read and accepted the Shipping Carrier's packaging standards for compression, shock, and vibration, which are found on the Carrier's website.
Payment For Services
The Customer agrees to pay the total cost of the services, as determined by PBP through the methods described in this paragraph. The total cost of the storage and/or shipping services provided by PBP is based on the type and number of items provided to PBP at the time of pick-up, the exact services provided by PBP, and the prices laid out in the pricing section of the PBP website. The Customer agrees that multiple seasons of storage will be billed in three-month increments and further agrees to pay any applicable fees as discussed in the Pricing section.
All charges for services are due immediately after the pick-up of the Customer's possessions. All accounts must be paid by credit or debit card, personal check, or cash following pick-up. The Customer hereby authorizes PBP to charge the Customer's credit or debit card for any services rendered, in the case that the cash or check payment does not fully cover the final bill.
If, for any reason, including, but not limited to invalid credit or debit card numbers, declined cards, or checks returned for non-sufficient funds, PBP is unable to collect for the balance due to PBP for services rendered, the Customer acknowledges that the Customer shall remain indebted to PBP for the outstanding balance, and any additional fees associated with collecting the balance. In the event that the Customer fails to resolve the debt to PBP prior to the scheduled delivery date of the Customer's possessions, PBP reserves the right to place a delivery hold on the customer's account and refuse to make delivery of the Customer's possessions until such a time that payment has been received in full. The Customer also acknowledges that failure to pay for services rendered prior to the scheduled delivery date may result in both a change in delivery schedule and assessment of additional fees.
The pricing schedule which is available on the PBP website sets forth the rates for storage. PBP may also charge additional fees for services that are above and beyond the scope of standard operations. The Customer agrees to pay any additional fees as described in this section. PBP charges these additional fees in order to balance expenses incurred beyond those normally associated with standard procedures. The following Additional Fees may be charged, as explained in the sections of this Agreement:
Cancellation Fee - up to $50
Summer Access - $40
Missed Pick-Up or Delivery Fee - $50
Rush Order Fee - $50 (defined as any Order placed by a Customer between 36 and 12 hours prior to midnight of the date of Pickup Window)
Late Order Fee - $100 (defined as any Order placed by a Customer fewer than 12 hours before midnight of the date of Pickup Window)
Pick-Up or Delivery Outside Standard Dates - up to $200
Redelivery After Failed Attempt - up to $200
Late Change of Delivery Day or Location (defined as less than 5 business days notice) - up to $100
Off-Campus Delivery Fee - $75
Billing Fee (defined as any check returned for insufficient funds) - up to $50
Additional Abandonment Fees - any costs associated with unclaimed items, including, but not limited to disposal fees.
Liability Coverage - Coverage Available
PBP provides coverage against loss or damage to storage and shipping packages due to PBP's negligence or willful misconduct up to a value of $100 at no additional charge. The Customer agrees that the released value of each item is limited to $100 and that PBP's liability is limited to $100, unless the Customer elects to purchase additional liability coverage from PBP.
In the event that the Customer undervalues the Customer's personal property which is shipped or stored with PBP, the Customer agrees that PBP will not be held liable for loss or damage, including loss or damage caused by vandalism, fire, vermin, or burglary, and the Customer assumes all risk of loss. The Customer hereby releases PBP and each and all of PBP's affiliates, authorized representatives, agents, and employees from any loss, claim, liability, expense, and damage to property or injury to persons that could have been declared (including any loss due to the passive or active acts, omission or negligence of PBP or its affiliates, authorized representatives, agents, and employees).
In cases where the replacement value of any of the Customer's possessions is greater than $100 per item, PBP strongly encourages the purchase of additional liability coverage. The pricing schedule on the PBP website will specify the rate of additional liability coverage. The maximum amount of additional liability coverage that can be purchased is $900 for each package, regardless of whether the package is being stored or shipped. The aggregate value of the storage items is capped at $5,000 for the entire shipment.
The Customer must do the following in order to purchase any additional liability coverage on storage items:
1. Label each item properly
2. Specify the amount of additional liability coverage for each item on the contract, which will be signed at time of pick-up.
3. Notify PBP of any billing errors with regard to liability coverage within 14 days of the Customer's pick-up by reviewing the account statement which will be emailed within 7 days.
The Customer must do the following in order to purchase any additional liability coverage on shipping items:
1. Indicate the amount of valuation for each item in the designated field in the Customer's PBP inventory, which is found on the contract.
2. Notify PBP of any billing errors with regard to liability coverage within 14 days of the Customer's pick-up by reviewing the account statement which will be emailed within 7 days.
Liability Coverage - Coverage Description
Please refer to our Shipping Carrier's website to find information regarding their insurance provisions if the Customer is shipping any items.
Coverage of damage or loss of the Customer's stored possessions due to PBP's negligence or willful misconduct is provided by the basic and additional liability coverage. The following items and situations are not covered by the liability coverage:
1. Items that are not packed properly.
2. Minor damage that results from normal handling (including, but not limited to nicks, cuts, and scratches).
3. Damage to particleboard and RTA (Ready-To-Assemble) furniture
5. Jewelry, Collectibles, and coins.
6. Any damage caused by an event of force majeure.
7. Damage to electronic equipment if there is no evidence of breakage or physical damage to the container.
8. The mechanical condition of any electronic or mechanical items
9. Items of indeterminable value.
10. Concealed damage.
11. Extremely fragile items (e.g. mirrors or glassware)
12. Unpacked items, including unprotected or unwrapped furniture.
13. Damage to storage containers (e.g. trunks, boxes, etc.)
14. Damages due to natural disasters, and any and all loss or damages that occur while the items are not in the care, custody, and control of PBP.
Physical damage to the exterior of the item must be evident for a claim to be triggered. PBP will not be held liable for any concealed damage to items inside a carton, trunk, or other container without evidence of exterior physical damage.
The Customer acknowledges that the Customer will be held responsible for any and all damage that the Customer's storage contents may cause to the property of others. This includes monetary considerations of liability in the event that a claim is filed.
PBP's maximum liability for any loss, cost, damage, or expense induced due to storage by PBP is limited by the terms set forth in this Agreement. All liability coverage is limited to the timeframe in which the Customer's items are in the care, custody, and control of PBP.
UPS Delivery Confirmation Policy
Since a variety of situations may occur when the Carrier is making delivery of the Customer's packages, the Customer agrees that any delivery confirmation provided by the Shipping Carrier (even confirmation without signature) shall be deemed as sufficient proof of delivery to the cardholder.
Chargebacks & Reversals
PBP handles all chargebacks through credit card companies as potential cases of fraud and/or theft. In situations where PBP has provided either a product and/or service and has verified that a client has received the product or service or returned the product(s), used or unused, PBP may take the following actions:
1. a. Filing a criminal complaint with the local authorities
2. Reporting the incident to the appropriate authorities in your home state to aid in an investigation of theft
3. Reporting the incident to the US government in cases where mail fraud may have been committed.
All cases where a chargeback is brought to PBP's attention will be actively investigated and fought by PBP. Note that should you choose to claim your online transaction was fraudulent, any and all IP information and account activity will be captured and documented. The digital information captured will be submitted to the proper authorities and may be used in civil and/or criminal proceedings against a customer if it is determined that theft or fraudulent use of products and/or services had occurred.
The Customer agrees to exhaust all other possible areas of coverage, including any insurance policies carried by the Customer or the Customer's parents, if available, before making any claims against PBP.
If any of the Customer's stored packages are damaged, a PBP representative must inspect the damaged cartons at the time of delivery in order to confirm any damage. The contents of any and all damaged packages will be made available to a PBP representative at time of delivery, which includes opening any damaged packages. At this time, the damage will be documented by the representative of PBP. In the case of missing or lost packages, the Customer agrees to notify PBP at the time of delivery and sign the amended delivery receipt which acknowledges delivery of the Customer's other items, and notes any missing or lost items. These items must be listed on the form and the signature of both the customer and a PBP representative is required.
In the event that the Customer is not present during the time that delivery is made, the condition notes written on the delivery receipt, if any, will establish the existence and extent of damage or loss.
Any claims for loss or damage must be filed within 10 days of delivery of the damaged item, or within 10 days of the scheduled delivery of any missing item. Claims must be filed by requesting a claim form from PBP. PBP will process the claim once the completed claim form is received, and issue a reply to the Customer within 14 days of the receipt of the claim form and accompanying documentation. PBP will pay the lesser of the following amounts:
1. The replacement value or original cost of the property
2. The cost of reasonably restoring the property to its prior condition (in the case of damaged items)
3. The amount of liability coverage on the item, which is:
1. $100.00 if no additional coverage was purchased, or
2. The lesser of:
$1,000.00 (maximum single item coverage) or
The amount of additional liability the Customer purchased, plus the $100.00 of coverage that PBP provides free of charge
If any claim is denied or paid in part by the Shipping carrier or its insurance company, it is agreed that PBP shall have no liability.
The Customer agrees that the Customer's failure to communicate with PBP regarding delivery, and the Customer's failure to be present during the scheduled delivery will result in abandonment of the Customer's stored possessions.
The Customer consents to compensate PBP monetarily for any and all charges and fees stemming from failed delivery attempts or disposal fees of the Customer's belongings. If the customer fails to contact PBP regarding delivery and/or back storage fees, PBP reserves the right to assume ownership of any abandoned property on the 30th of November in the same year that service was provided to the customer.
The Customer will waive any claims for loss or damage of any item against PBP and its employees, except as specifically stated in this Agreement. The Customer agrees that PBP and its employees will be held harmless from defending any claim or from any costs of processing said claim that emerges from this Agreement.
This Agreement shall be interpreted, construed, and governed according to the laws of the Commonwealth of Massachusetts. The Customer acknowledges that any court action relating to this Agreement shall only be conducted in the Commonwealth of Massachusetts' state courts or the Federal courts located within the Commonwealth.
The Customer acknowledges that there are no agreements, representations, or warranties by or between the parties that are not described fully in this Agreement and that no representative of PBP is authorized to make any agreements, representations, or warranties except as stated within this document. The only way to amend this Agreement is a document signed by both parties (PBP and The Customer).
If any portion of this document is found to be unenforceable or invalid in any jurisdiction or in any situation, the offending portion shall not affect the enforceability or validity of the remaining terms and conditions set forth in this document.